Potluck

People-Oriented Transportation Linkages for Underserved Communities (POTLUCK)

Connecting older adults to transportation, telehealth, and essential healthcare services

Updated as of September 11, 2026

The People-Oriented Transportation Linkages for Underserved Communities (POTLUCK) initiative is a collaborative statewide effort led by nonprofit, public, and private partners to address the transportation and telehealth needs of older adults in underserved areas. As a program of Age Friendly Arizona and funded by Humana, POTLUCK aims to connect older adults, particularly those with low incomes or medical vulnerabilities, to essential healthcare services.

Recognizing that aging often brings increased medical needs and reduced driving abilities, POTLUCK addresses the gaps in traditional transportation solutions, especially in rural areas where public transit may be limited or nonexistent.

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How POTLUCK Works

The POTLUCK initiative offers a multi-faceted approach to improving healthcare access for older adults. This includes offering telemedicine options at community hubs such as senior centers, where older adults can receive assistance from digital navigators.

POTLUCK also brings telemedicine directly to older adults in their homes through mobile vans equipped with the necessary technology and staff.

By integrating transportation and telehealth solutions, POTLUCK enhances healthcare accessibility for older adults while creating a scalable model that can be adapted by communities across the country.

Valley Assistance Services (VAS)

Since February 2026, Valley Assistance Services’ telemedicine program, Transforming Health through Transportation, has been dedicated to improving the quality of life for older adults across Santa Cruz County.

The program provides essential support including telemedicine services, transportation, errand assistance, and other resources that help seniors remain independent and connected to care. By offering everything from virtual healthcare assistance to rides for medical appointments and help with daily errands, the team works to remove barriers that often prevent seniors from accessing vital services.

Valley Assistance Services is currently in negotiations with Chicanos Por La Causa to bring telemedicine services to their upcoming 83-unit Senior Complex in Nogales, Arizona, opening in fall 2027.

In early May 2026, the organization also began transportation services for Mariposa Clinic, supporting clients with rides, food bag distribution, diaper delivery, and occasional telemedicine support.

Additional community partnerships have strengthened outreach efforts. In mid-May 2026, staff met with Rio Rico Fire Department Station #3 to establish new hubs within their buildings. In June 2026, Community Health Workers connected with the Rio Rico Senior Center and began offering services every Friday.

With these four new sites, Valley Assistance Services now operates a total of six hubs, each building strong relationships with local residents and consistently providing medical guidance, follow-up support, and health education that helps reduce missed doctor visits.

Organizational Information

Address: 3950 S Camino del Heroe, Green Valley, AZ 85614

Phone: 520-625-5966

Website: www.valleyassistanceservices.org

Contacts: Christine Erickson, BA, RN (Executive Director); Anthony Bruno (Associate Director); Julie Higuera, MS, RN (RN Advocate)

Email: [email protected] , [email protected] , [email protected]

Adam Diaz Senior Center

The City of Phoenix has strengthened its commitment to expanding access to telehealth by purchasing new telemedicine equipment for a hub located at Adam Diaz Senior Center.

The telemedicine hub is supported by the City’s existing transportation programs, ensuring that seniors from any Phoenix senior center can travel to the site and take advantage of free virtual medical appointments.

In addition, a partnership with a local nursing school provides staffing support, helping ensure that seniors receive guidance, assistance, and a comfortable experience while using the technology.

Together, these coordinated efforts enhance healthcare accessibility for older adults, particularly those who face transportation challenges, limited income, or medical vulnerabilities, while reinforcing the City’s dedication to meeting the needs of underserved communities.

City of Phoenix telemedicine hub highlight video

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Organizational Information

Address: 4115 W Thomas Rd, Phoenix, AZ 85019

Phone: (602) 262-1609

Website: City of Phoenix – Seniors & Older Adults

Contact: Lizbeth Duncan, Human Services Program Coordinator

Email: [email protected]

Winslow Indian Health Care Center (WIHCC)

At Winslow Indian Health Care Center (WIHCC), the mission is simple: to work for the better health of the community.

WIHCC supports this commitment through accessibility and comprehensive care, offering Primary and Urgent Care, Dental, Cardiology, Orthopedics, Optometry, and other essential health services.

Located in Winslow, Arizona, WIHCC also operates two additional clinics on the Navajo Reservation in Leupp and Dilkon, expanding its reach to patients across rural northern Arizona.

As part of their participation in POTLUCK, WIHCC is making repairs to an existing mobile van and acquiring new telemedicine and technology equipment.

These upgrades will allow WIHCC to bring telemedicine appointments directly to patients’ homes in remote areas and to provide mobile health clinics throughout the region.

More updates on these efforts will be shared soon, as WIHCC continues enhancing access to care for the communities it serves.

Organizational Information

Address: 500 N. Indiana Ave. Winslow, AZ 86047

Phone: (928) 289-4646

Website: www.wihcc.com

Contact: Lita Ann Scott, RN, MSN, FNP-C, Chief Community Health Services Officer

Email: [email protected]

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